Returns & Refunds
Justin Noble
Last Update 3 years ago
In the unlikely event that you are unhappy with your purchase, you are welcome to return any unused products for a refund up to 30 days from receipt. Any items returned for a refund must be in a saleable condition, so please use the original box or packaging where possible.
, to us at the address below.
complete with the original invoice and a note as to why you'd like to return the item(s) if possible.
Simply changed your mind? No problem… In accordance with the distance selling regulations, you have the right to cancel your order should you change your mind, and receive a full refund up to 14 days from the date of delivery. Simply return the items to us at the address below, along with the original invoice. A full refund will then be issued via your original payment method or as a gift voucher if you prefer, when your goods arrive back here and have been checked by our team. Please note, all returned products must be in a resalable condition.
Unfortunately we aren't able to offer free returns as present so you will need to cover the cost of the return postage.
What paperwork will I need?
Ideally, please return your unwanted items with the original invoice. Simply tick the relevant box in the "Returns" column next to the item(s) you're returning. Then pop the invoice and item(s) into the box or envelope ready to post.
Where do I send my return to?
Please post all returns to:
Returns Department
Scale Model Scenery Limited
Unit 26 Tresillian Business Park
Probus
Truro Cornwall
TR2 4HF
What postage method should I use?
We highly recommend using a tracked service such as Royal Mail Signed For. This is a fully insured service, so if anything goes missing in transit it's fully insured. Standard First & Second Class services from Royal Mail are not tracked or insured. Should anything go missing in transit, we will not be able to issue a refund. At present we cannot cover the cost of returns.
How long will it take to receive my refund?
Once an return has been received, please allow 5 to 7 working days for your return to be processed. Each return has to be checked over by us and a refund it then issued via your original payment method.